Refund policy

Return Policy for Danittza Zimic Label

At Danittza Zimic Label, we strive to provide our customers with the richest highest quality products and exceptional customer service. We understand that sometimes returns may be necessary, and we want to make the process as easy and convenient as possible. Please review our return policy below:

1. Eligibility:
- To be eligible for a return, the item must be unused, unworn, and in the same condition as when it was received.
- Returns must be initiated within 14 days of the delivery date.
- Custom-made or personalized items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process:
- To initiate a return, please contact our customer service team at 305.520.0167 within the eligible return period.
- Provide your order number, a detailed description of the reason for the return, and any supporting evidence such as photos if applicable.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if your return is approved.

3. Return Shipping:
- Customers are responsible for the return shipping costs unless the item is defective, damaged, or there was an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Please include the RMA number on the return package to facilitate the processing of your return.

4. Refunds:
- Once we receive and inspect the returned item, we will notify you of the status of your store credit.
- If the return is approved, a store credit will be issued.
- Please note that shipping fees, if applicable, are non-refundable.

5. Exchanges:
- We currently offer direct in store exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- Provide a detailed description of the issue and any supporting evidence such as photos.
- We will work with you to resolve the issue promptly, either by providing a replacement or issuing a store credit.

Please note that this return policy applies to purchases made directly from Danittza Zimic Label. If you purchased our products from a third-party retailer, please refer to their return policy for further assistance.

If you have any questions or need further clarification, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.